Getting started

Is it possible to have two (or more) people who work with the same email address sign a document?

Yes that is possible. You can have several people sign on one e-mail address. You can give different names to a signer. The e-mail address is the same, bu

2FA for shared accounts

If you use ValidSign with a shared account, the change regarding 2FA has a greater impact on you as a user. You and your colleagues must enter a 2FA code at eve

Adding fields to a document

In addition to adding signature fields in the "Designer", you can also add other fields to your document (s) such as initials, date of signature, name, fu

Additional settings for a transaction or individual signer

Settings for a transaction When you have created a transaction, you can add additional settings to that transaction by pressing the settings button.  A menu wi

Adobe Reader: "at least one signature is problematic"

ValidSign uses a certificate that is added to the document, which is included in the so-called 'AATL list'. We automatically add this certificate to the documen

Autumn release 1.19.1

What's New Added the ability to automatically extract signatures and fields by placing Text Tags directly in a document. ValidSign will analyze the uploaded do

Callback Manager: Create a Callback Handler

After ValidSign is linked to the callback manager, it is necessary to create callback handlers. You create a unique callback handler for each integration. This

Callback Manager: Entering an Origin key

To determine to which application we should forward the correct callbacks, it is important that every integration provides an orgin key. This is a unique value

Callback Manager: Search between your callbacks

When you use the ValidSign callback manager you create multiple callbacks. These callbacks will appear in your account. Because a lot of callbacks are created,

Callback Manager: What is it?

ValidSign is a full cloud application where documents can be signed digitally. Many customers in the Netherlands, and many other countries, use our solution and

Can I also only have a document approved or have it approved instead of signing it?

Yes, that's possible. This can be useful, for example, if you want someone to agree to your terms and conditions. You can set this if you are in the 'Designer'

Can I also only have a document approved or have it approved instead of signing it?

Yes, that's possible. This can be useful, for example, if you want someone to agree to your terms and conditions. You can set this if you are in the 'Designer'

Can I also sign via my smartphone or tablet?

Yes, of course! Signing is possible on any mobile device. You can sign via your smartphone or tablet by means of a click signature, but also by means of a graph

Can I also sign with a (personal certificate) in ValidSign?

Yes, that's possible. For this we need to adjust some settings on your side within your account and you also need a bit of extra software from us. If this has n

Can I determine the order in which my recipients can sign a document?

Yes you can. You can choose to have the recipients sign the documents in parallel or to have the recipients sign one by one (in a specific order). By default, d

Can I determine the order in which my recipients can sign a document?

Yes you can. You can choose to have the recipients sign the documents in parallel or to have the recipients sign one by one (in a specific order). By default, d

Can I download a copy of the signed documents for my records?

Yes, you can. After the signing session is complete, you can download the signed documents by clicking "Download this document" or at the top of the web page. I

Can I download a copy of the signed documents for my records?

Yes you can. After the signing session is complete, you can download the signed documents by clicking "Download this document" or at the top of the web page. In

Can I hide documents from certain signers?

If you have included multiple documents in a transaction, not all signatories may need to see these documents. There is a function for this in ValidSign. This f

Can I hide documents from certain signers?

If you have included multiple documents in a transaction, not all signatories may need to see these documents. There is a function for this in ValidSign. This f

Can I permanently delete documents in ValidSign?

Yes, that's possible. If you go to 'Transactions' from the dashboard and then to 'Inbox' or 'Drafts' you will see an overview of the trans

Can I permanently delete documents in ValidSign?

Yes, that's possible. If you go to 'Transactions' and then to 'Inbox' or 'Drafts' from the dashboard, you will see an overview of the transactions you have

Can I provide the ValidSign environment with my own logos and branding?

Yes that is possible. You can adjust the branding of your ValidSign environment yourself.  It is also possible to provide the e-mails that we send with your o

Can I turn off the mail that is sent after the signature has been completed?

You cannot do this yourself, but our support team can do this for you. You can email ValidSign Support about this via support@validsign.eu. The emails can be tu

Can a transaction be seen before completion?

Yes, that's possible. With the 'review before completion' function, you (as a transaction owner) can review a transaction for a while after everyone has signed,

Can the sender of mails be changed?

By default, the sender of the e-mails (invitation signing request, rounding e-mail, etc.) is signature@validsign.nl.  Would you like your own email address to b

Change of IP Addresses for the ValidSign Environment

As previously communicated, our data will be migrating from KPN to the hosting environment of Shock Media B.V. as of May 15, 2026. Although the data will remain

Changing a transaction within ValidSign4Accountancy

A transaction sent from ValidSign4Accountancy can only be adjusted if it has not yet been sent. You can make changes to the settings, documents and/or the signe

Click signature or capture signature?

When you send out a document, you can set the type of signature for the recipient(s) with which they can sign. There are two types, namely the "click signature"

Creating a template

What is a template? A template is actually a prepared transaction. Templates are used for transactions whose content is always (partly) the same. For example, i

Creating a transaction page

From September 2023, the layout of the transaction page will look different. Broadly speaking, the functionality will remain the same. We will explain the main

Creating and using templates

What is a template?A template is actually a prepared transaction. Templates are used for transactions of which the content is always (partly) the same. For exam

Creating bulk transactions

Send your documents in bulk? ValidSign has the solution! As an additional feature within ValidSign, we support the ability to send your transactions in bulk to

Deviating transaction numbers on dashboard when using permissions

We have detected a problem with the display of transaction numbers on the dashboard when you manage dashboards via the authorization function. Currently, transa

Different ways of second factor authentication

When sending a transaction, it is verified on the basis of e-mail address that the correct person signs the document. It is possible to build in extra security.

Download a document through e-mail

After you have signed a document from the ValidSign environment, you will immediately be given the option to download the signed document. In the example below

Duplicate fields to all pages in ValidSign

With ValidSign, you can easily add various types of fields to your documents, such as signatures, initials fields, or text boxes. You can do this by simply drag

Dynamic signing order

With the dynamic signing order it is possible to configure the signing order yourself. You can also put multiple recipients in the same place in the order. Thes

Edit/modify transaction

Editing a transaction is possible only if no changes are applied to the document. It is possible to edit a transaction in the following cases:- an email address

Editing a pending transaction

It is possible that you have sent a transaction and see that you have made a mistake. It is not always necessary to recreate the entire transaction. There are s

Error message upload document in ValidSign: embedded files

With auto-generated documents, files are sometimes embedded in the document. If this is the case, ValidSign cannot process the document and you will see the fol

Error message upload document in ValidSign: embedded files

With auto-generated documents, files are sometimes embedded in the document. If this is the case, ValidSign cannot process the document and you will see the fol

Forward a signature to someone else

Suppose you send a signature request to a customer, but you only have one contact person (for example a secretary) and this person is not the person who has to

Forward a signature to someone else

Suppose you send a signature request to a customer, but you only have one contact person (for example a secretary) and this person is not the person who has to

Frequently asked questions

This page provides answers to the most frequently asked questions about the release of ValidSign v2.0.0. Can't find your question here? Please contact our suppo

Frequently asked questions

This page provides answers to the most frequently asked questions about the release of ValidSign v2.0.0. Can't find your question here? Please contact our suppo

How can I automate the signing process for transactions involving a large number of recipients?

We provide an add-on feature called "Bulk shipment" that allows you to upload a .csv file with all recipients and send the transaction for signature to all reci

How can I change the size / font of (signature) fields?

The font in which signatures and texts appear is a standard font, therefore the font cannot be changed. You do have influence on how large the texts ultimately

How can I change the size / font of (signature) fields?

The font in which signatures and texts appear is a standard font, therefore the font cannot be changed. You do have influence on how large the texts ultimately

How do I change the signature in my account?

It is possible to save your signature in your account. If you do this and you are invited to put a graphic signature in a ValidSign transaction you can put the

How do I delete a signer?

Unfortunately this is not possible. Once a signing request has been sent, the added signers can no longer be removed. However, a transaction can be edited and y

How do I know when the recipient has received documents for signature?

Once the transaction has been created, signatories will receive a signing request at their email address. If a signatory does not receive it, you will receive a

How do I save my signature in my account?

It is possible to save your signature in your account. If you do this, and you are invited to put a capture signature in a ValidSign transaction, you can insert

How do I send a reminder?

From your dashboard, you can easily navigate to all "In progress" transactions. If you click on one of these, you will see the screen below: By clicking on the

How do I send a reminder?

From your dashboard, you can easily navigate to all "In progress" transactions. If you click on one of these, you will see the screen below: By clicking on the

How do I set up additional (SMS) authentication? (2 factor authentication)

When you create a transaction and add one or more recipients, you can  set additional options for each individual signer. By moving your mouse on the receiver,

How do I set up additional (SMS) authentication? (2 factor authentication)

When you create a transaction and add one or more recipients, you can  set additional options for each individual signer. By clicking on the three dots you can

How does ValidSign differ from other solutions?

ValidSign is the digital signature solution for companies. ValidSign processes the most regulated B2B and customer-oriented transactions in the Benelux and bey

How does the Archive module work?

We offer our customers the possibility to easily archive transactions. It is possible to archive transactions per ValidSign 'sender' or to archive them at organ

How long will my transactions be saved?

The ValidSign platform facilitates the signing process to allow you and your customers, partners and/or suppliers to sign digitally. Once the documents have bee

How long will my transactions be saved?

The ValidSign platform facilitates the signing process to allow you and your customers, partners and/or suppliers to sign digitally. Once the documents have bee

I receive an e-mail bounce, what should I do?

If you get an e-mail bounce, it is possible that the e-mail address of one of the recipients does not exist. Check if the recipient's e-mail address has been co

I should receive a text message for signature, but I don't receive anything. What should I do

Have you already clicked on the link in the email? The SMS (including access code) will only be sent after you click on the link that will take you to the acces

I want to purchase additional senders, what can i do?

If you would like to purchase additional users for your ValidSign account, please contact ValidSign. You can call +31 (0) 85 303 3676 or send an email to suppor

I want to purchase additional senders, what can i do?

If you would like to purchase additional users for your ValidSign account, please contact ValidSign. You can call +31 (0) 85 303 3676 or send an email to suppor

In person signing

Since the ValidSign summer release, there have been some problems with the in person signing. No pop-up is shown when a second signer has to sign. You return to

Is a digital signature legally valid?

Whether you are using a click signature or a graphical signature, all digital signatures captured via ValidSign are supported by: A certificate that is included

Is there a maximum document size?

Yes, the maximum size for every document is 30 MB. This is expandable to 60MB by contacting our support team.   Note: A document with a size of 30MB may grow la

Is there a maximum document size?

Yes, the maximum size for every document is 16 MB.

It is not possible to add fields, how can I do that?

As long as you have not added a signature field for a signer, all other fields remain grayed out and you cannot (yet) add them.  When you add a signatu

It is not possible to add text fields, text boxes and other fields

As long as you have not yet added a signature field for the signer in question, all other fields remain grayed out and you cannot (yet) add them. When

Known bugs/issues

Link Callback Manager to your ValidSign account

Before you can use the callback manager, you must link it to your ValidSign account. You can link your production and test account to the callback manager. This

Options you have with a pending transaction

In your ValidSign dashboard you can navigate to pending transactions. In a pending transaction, not all recipients have yet signed. This transaction will look l

Recipient settings

Settings for a recipient When you create a transaction, and you add one or more recipients, you can set additional options for each individual recipient. Think

Release Notes - ValidSign v2.0.0

Welcome to version 2.0.0 of the ValidSign platform. Below you will find an overview of the changes in this release. Backwards compatibility During the developme

Request an attachment from a signer

Through ValidSign there is the option to request a document from one or more recipients. Think, for example, of a copy of an ID card or a Chamber of Commerce ex

Request an attachment from a signer

Request or require an attachment / upload from a signer

It may happen that you want a signer to send an extra document, such as an identity document. You can set this in your transaction if you want to make use o

Required fields

With ValidSign it is possible to require text fields. As a result, it is not possible to sign a document without filling in the required fields. This ensures th

Review a requested attachment in ValidSign

You can ask recipients to send you additional documents through ValidSign. For instance, you might need a copy of their ID card. When a recipient is ready to si

SalesForce Upgrade Guide

When you use the SalesForce integration, you need to upgrade to continue using this integration. In this article you will find a step by step guide about this u

Security of the digital signature

ValidSign is a strategic partner of KPN. The ValidSign solution is hosted in the most trusted data center in the Netherlands (De Nederlandse Bank has "the right

Send out a document from your dashboard

In this article you will find step by step instructions for sending out your document(s) via ValidSign. Login To submit a document via ValidSign, you must first

Send out a document through your ValidSign dashboard

In this article, you will find step-by-step instructions for sending your document(s) via ValidSign. Logging in To offer a document for signing, you must first

Send out a document with ValidSign4Accountancy

In this article, you will find instructions for sending your document(s) via ValidSign. Log in To submit a document, you must first log in to ValidSign4Accounta

Send signing request with iDIN

When you send out a transaction and add one or more recipients, you can set additional options per recipient. You can opt for a second factor authentication. Cl

Sending a document with ValidSign

This article provides a step-by-step guide on how to send documents using ValidSign. Please follow the instructions below: LoginTo submit a

Sending a reminder to sign

From your dashboard , you can easily navigate to all "In progress" transactions. If you click on one of these, you will see the screen below: By clicking on th

Set a signing order and / or document order

It is possible to set a signing order when offering a transaction. This is possible, for example, when a manager first has to sign before the customer is sent t

Set visibility of documents per signer Adjust visibility

When you send multiple documents to multiple recipients in one transaction, you can choose to set visibility per signer. This feature is useful when a recipient

Set visibility of documents per signer Adjust visibility

Setting up Two-Factor Authentication (2FA)

This guide explains step-by-step how to set up Two-Factor authentication (2FA) for your ValidSign account. 2FA adds an extra layer of security to your account.1

Sign documents using your iPhone

First you will receive an email with the request to sign. The e-mail contains a link that gives you access to the document. If you click on the link you will en

Signer UI release Winter '23/24

ValidSign Signer UI Update: What's New? At ValidSign, we are committed to constant improvement and innovation within our solution. Our latest update to the Sign

Signing SBR Assurance does not work "certificate has not been found"

If you are unable to sign the SBR Assurance, please follow the steps below to verify that the configuration is correct:   Is ValidSign running in the backgroun

Signing a document from your email

As a signatory, you will receive an email with a link to the document to be signed, unless you are both the sender and the first recipient of a transaction. Tha

Signing documents from the dashboard

As a ValidSign user, you can see in your dashboard which documents you still have to sign. Make sure that your dashboard is on the signer display.  If there are

Specify an expiration date for your transaction

The transaction settings allow you to specify an expiration date for the transaction. When the expiry date has been reached, it is placed in the 'draft phase' a

Statement ValidSign - JAVA Spring Framework

Statement ValidSign Vulnerability in the Java Spring Framework:what is it, what are the risks, and what does ValidSign do? A vulnerability in the Spring develop

Transaction overview and apply filters

A transaction can end up in different statuses in your ValidSign4Accountancy account. It is possible to filter on these different statuses. This way, you can im

Transaction settings

Transaction settings To enter the settings menu click on the settings button.  A menu will then open on the right containing various settings for your transact

Upgrading the Sharepoint integration

When you use the Sharepoint integration, you need to upgrade to continue using this integration. In this article you will find a step by step guide about this u

Using Text-tags in documents

Within ValidSign it is possible to format the signing fields for your digital document via so-called “text tags”. ValidSign recognizes these fields, so the desi

Using ValidSign through Safari

If you receive an error message containing a message about cookies when using ValidSign in the Safari browser, the following must be set: Step 1: Step 2: First

Using ValidSign through Safari

If you receive an error message containing a message about cookies when using ValidSign in the Safari browser, the following must be set: Step 1: Step 2: First

Using an automatic reminder schedule

You can automatically send reminders to signers. You can set this when creating a transaction. As a result, signers receive a reminder at times of your choice i

Using fasttrack

You can use the fast track functionality to create transactions by having recipients or senders of the transaction visit a URL. This URL is also available as a

Using the optional signature

The optional signature is very similar to a normal signature, but has an extra option. This gives the signatory more control. The difference is described below:

ValidSign Acceptance (try.validsign.eu)

Version 26-1.30 - 20-04-2026 The following components are currently available for testing: Functionality / Page Components / functions Dashboard Transa

Various statuses of a transaction

When you create a new transaction, you will see a timeline in the transaction overview. This timeline describes the status which a transaction has reached. In t

Walkthrough ValidSign environment

Do you want to send a document for signature but don't know how to do it or are you momentarily lost? No worries. You can find a quick tour in your ValidSign en

What does the digital signature look like?

Click signature - "Click-to-sign"   It depends on what type of signature you use. If you place a digital signature with the "click-to-sign" method, your signatu

What is ValidSign Fast Track?

Fast Track is a functionality within ValidSign that allows you to have documents signed in a streamlined and simplified workflow. It is designed to make the pro

What is a digital signature?

In practice, there is not even uncertainty about the different types of signatures, especially what legal requirements there are for various purposes. There is

What is an e-signature?

An e-signature is a digital version of a traditional signature that is used to sign digital documents. It is a way of verifying that the person signing the docu

What is the 'Change Signer' function?

This feature allows users to replace the original signer of a document with a new signer, even after the signing request has been sent. This provides flexibilit

What is the difference between a document and a transaction?

A transaction can be seen as a digital envelope, which is created when you send one or more documents to your recipients for signature. Transactions can

What is the difference between a document and a transaction?

A transaction can be seen as a digital envelope, which is created when you send one or more documents to your recipients for signature. Transactions can

What should I do if I can't reach the ValidSign platform?

What should I do if I can't reach the ValidSign platform? The moment you cannot reach the ValidSign platform or log in, there may be a malfunction. On https://s

When signing in SBR manager, the "signing" button is greyed out

Go to the config.xml file of UNIT4 SBR manager and open it. Usually this file is on the C drive if you are working locally, or on the UNIT4 application server i

Which types of documents can I send with ValidSign?

ValidSign supports the following documents/file types: .PDF, .DOC, .DOCX, .ODT, .RTF and .ODT. We also support any document that can be printed from a Windows a

Who can I contact if I have questions about the document that has been sent to me for signature?

ValidSign sends email notifications on behalf of all its users. If you have a question about a document sent to you, please contact the person who sent you the

Working with layouts and the difference between a template and a layout

Like templates, layouts can be reused. The difference between a template and a layout is: a template is a pre-uploaded document containing a number of (fill-in)