Signing
Everything about the signing and verification process
Is it possible to have two (or more) people who work with the same email address sign a document?
Yes that is possible. You can have several people sign on one e-mail address. You can give different names to a signer. The e-mail address is the same, bu
Access delegation as user
For example, authorizing someone can be useful when you go on holiday yourself, but you want certain documents to be sent or signed despite your absence. By aut
Add a user
Adding a new userAs an administrator, you can invite new users to your ValidSign account. The new user will receive an invitation by email and can then complete
Admin settings
If you are the admin (main administrator) of the ValidSign environment, you have more functionalities at your disposal than regular users. The functionalities m
Archive or delete a transaction?
Within your ValidSign account, you can access your archived and deleted transactions by using the "Transactions" tab. Archived transactions These are transactio
Authorizing someone
For example, authorizing someone can be useful when you go on vacation yourself, but you want certain documents to be sent or signed despite your absence. By au
Can I also sign via my smartphone or tablet?
Yes, of course! Signing is possible on any mobile device. You can sign via your smartphone or tablet by means of a click signature, but also by means of a graph
Can I also sign with a (professional certificate) with ValidSign?
Yes, that's possible. However, we need to make some adjustments to your account settings on our end and you will also need some additional software from us. If
Can I provide the ValidSign environment with my own logos and branding?
Yes that is possible. You can adjust the branding of your signing screen yourself. More information about this can be found here. It is also possible to provide
Can I turn off the mail that is sent after the signature has been completed?
You cannot do this yourself, but our support team can do this for you. You can email ValidSign Support about this via support@validsign.nl. The emails can be tu
Can the sender of mails be changed?
By default, the sender of the e-mails (invitation signing request, rounding e-mail, etc.) is signature@validsign.nl. Would you like your own email address to
Capture your signature in the ValidSign app
You can capture your graphic signature in the ValidSign app. This saved signature will be placed in the document when you are invited to sign with a capture sig
Change language in ValidSign account
You can change the language of your ValidSign dashboard. By default, the account is in English. New users always get an English dashboard. You can change the la
Change your password
Password Here you can change your password. This can be done by entering your current password and a new password chosen by you. The rules that the new passwor
Creating users
When you are the administrator of the ValidSign account, you have the rights to add users who also need an account within the ValidSign environment. You ca
Custom Fields
The Admin of your organization's ValidSign environment can define custom fields where you can enter information under my account. In the example above, a custo
Dashboard
After you log in to ValidSign, you'll find yourself on your own ValidSign dashboard. At the very top, you'll notice different tabs you can click on ("Transacti
Decline a ValidSign transasction
If for some reason you do not want to sign a transaction, it is possible to refuse a transaction. When you refuse a transaction, you can fill in a reason. The s
Delete a user
Deleting a userAs an administrator, you can delete users from your ValidSign account. Please note: deleting a user is a permanent action that cannot be undone.
Different themes in ValidSign
You can provide your ValidSign dashboard with different themes. This way you can work with a view that you prefer. There are several icons at the top of your da
Downloading a document from the ValidSign environment
After you signed a document from the ValidSign environment, you will immediately be able to download the signed document. As the owner of the transaction, yo
Downloading the 'evidence summary'
After a transaction has been completed, you have the option to download an 'evidence summary', as an additional burden of proof. This document describes exactly
Emails are sent twice
Duplicate emails on transaction completionIt often happens that you (as the owner of the transaction) receive the e-mail multiple times after completion of the
Enterprise Administratie
Enterprise Administration With the Enterprise Administration functionality, you as the owner of an environment have the option to manage multiple ValidSign envi
Example documents with text tags
Document name and link Document content Form information for payroll taxes (Dutch) A payroll tax form containing the text tags for all entry
How do I change the signature in my account?
It is possible to save your signature in your account. If you do this and you are invited to put a graphic signature in a ValidSign transaction you can put the
How do I delete a signer?
Unfortunately this is not possible. Once a signing request has been sent, the added signers can no longer be removed. However, a transaction can be edited and y
How is a text tag structured and what parameters can you use.
How is a text tag structured and what parameters can you use. A text tag is composed of different elements and parameters. element definition {{esl
How to remove a user
As an administrator, it is within your purview to remove users from your environment. To delete a user, it is imperative that their account is completely empty.
How to use text tags in documents.
Text tags can be used to indicate where certain fields in your document should be placed. Before placing the text tags on the document, it is important to consi
I should receive a text message for signature, but I don't receive anything. What should I do
Have you already clicked on the link in the email? The SMS (including access code) will only be sent after you click on the link that will take you to the acces
My account
If you want to view your account information, you can do so by clicking your name in the top right of your dashboard. Next, click on 'My account'. Then a menu
Password reset
Reset your passwordHave you forgotten your password or would you like to change it for security reasons? You can easily set a new password through the ValidSign
Personal information
Personal information In this section, you can see and maybe edit your personal details, like your name, job title, company, phone number, and address. You can t
Personal preferences
Personal preferences Here you can set some personal preferences for your account. For example, under account type, you can set whether your dashboard should sta
Reports page, what is it?
What is the "Reports" heading for? Under "Reports" you can view all completed, pending and declined transactions. You can also request a summary of the transact
Retention period
When using ValidSign, it is important to be aware of the retention period. Retention period refers to the period of time during which different types of transac
Retrieve API key
If you want to integrate ValidSign into your existing systems, you need an API key. Only the owner of an environment (the main account) can request this API key
Security settings
As an admin/administrator, you can make security settings in your ValidSign environment. In this way you can ensure, for example, that your colleagues' pas
Sending a document via the ValidSign app
You can submit your documents for signature via the ValidSign app. In the dashboard, click on the 'plus' in the green circle. You can then indicate who must sig
Sign documents with the ValidSign app
You can sign your documents anywhere via the ValidSign app. When you have installed the app, you can log in with your details. You will then see the following d
Signing a document from email
As a signer you will receive an email with a link to the document to be signed. This looks like this: Click on the "Check the documents" button and you will be
Signing ceremony with your own branding
A signer will arrive at the signing screen after clicking on the link included in the email. You can adapt this signing screen to the house style of your own or
Signing on mobile devices
Digital signing is possible from any mobile device, such as a smartphone or tablet. You can sign your documents in every browser. In addition, ValidSign also
Single Sign-On possibilities
It is possible to use Single Sign-On (SSO) to log in at https://my.validsign.eu. The advantage of this is that users do not have to remember their login details
Subenvironment
Sub-environment Multiple subenvironments can be hung under a ValidSign main environment. Subenvironments can be created up to three levels deep. This allows for
Testing and troubleshooting
To test how the text tags in a document will look like when you send the document with ValidSign, you can create a transaction and place the document in it. It
Transaction completed page
From September 2023, the layout of the "transaction complete" page will look different. Broadly speaking, the functionality will remain the same. We will explai
Transaction in progress page
You can quickly view the signature status, the number of documents in the transaction, the creation date of the transaction, and the number of requested signatu
Transactions overview
The transactions page gives you information about all the transactions that your account is involved in. Inbox The inbox gives you an overview of transactions
Unlock via biometric authentication in the ValidSign app
You can make logging into your ValidSign account easier in the ValidSign app. You can choose to log in via biometric authentication. This can be, for example, a
Using Text-tags in documents
Within ValidSign it is possible to format the signing fields for your digital document via so-called “text tags”. ValidSign recognizes these fields, so the desi
ValidSign app
ValidSign has its own app. With this app you can sign your documents anytime and anywhere. You can also send out your documents through the ValidSign app. The a
ValidSign dashboard
After logging in via https://my.validsign.nl you arrive at your dashboard: At the top you will see the various tabs that you can navigate between ("Transactio
ValidSign event notifications
In this article, you will learn how to access the ValidSign API and manage different callbacks. The ValidSign API allows you to send signing requests and retrie
ValidSign signing ceremony
When you are going to sign a transaction with ValidSign, you will end up at the ValidSign signing ceremony. In this screen you can see all the documents that ha