Deleting a user
As an administrator, you can delete users from your ValidSign account. Please note: deleting a user is a permanent action that cannot be undone. All transactions owned by the user will also be permanently deleted. This guide walks you through the process of deleting a user step by step.
Step 1 - Go to Admin
Click on your profile icon in the top right corner. A dropdown menu will appear. Click on Admin to navigate to the admin panel.
Step 2 - Open User Management
In the left menu under User Management, click on User Management. You will see an overview of all users with their name, email address, role(s) and status.
Step 3 - Open the action menu
Find the user you want to delete in the list. Click the menu icon (...) on the right side of the user. A menu appears with the following options:
- Edit Roles — Edit the user's roles
- Assign delegates — Assign delegates
- Reset password — Reset the user's password
- Lock user — Lock the user (prevent login while preserving transactions)
- Delete user — Delete the user
Click Delete user.
Step 4 - Confirm deletion
A confirmation dialog appears with the following warning:
"Deleting this user will permanently delete all transactions owned by this user. This action cannot be undone."
You have three options:
- Cancel — Cancel the action and return to the user overview
- Lock User — Lock the user instead of deleting. The user can no longer log in, but all transactions are preserved. This is the safer alternative.
- Delete User — Permanently delete the user and all associated transactions
Click Delete User to permanently delete the user.
Warning: This action cannot be undone. Consider the Lock User option first if you want to preserve the user's transactions.
Done!
The user has been deleted from your ValidSign account. The user will no longer appear in User Management and can no longer log in.
Do you have questions? Please contact our support team at support@validsign.eu.